The knowledge base tools help reduce employee mistakes, questions, and onboarding time. It is designed for creating and managing procedural/how-to guides. Unlike Word, ScreenSteps was not designed for creating essays, letters, business proposals, and resumes. Then employees can use their guides while they are on the job. That means content authors can write and share articles with end-users.
#VIEWING KEYWORDS IN SCREENSTEPS SOFTWARE#
ScreenSteps is both a knowledge base software and a performance support tool that provides employees the resources they need at their fingertips.Ī ScreenSteps knowledge base is used to create, store, and share policies and procedures throughout your company. This suite of office applications includes seven applications, including Word, Excel, PowerPoint, Teams, Outlook, Exchange, OneDrive, and SharePoint. Typically, companies purchase Microsoft Word as part of Microsoft 365 and Microsoft Teams. It’s the Jack of All Trades for creating documents. It can also be used to design brochures, posters, and other small design projects. Most commonly, Word is used for writing basic essays, letters, stories, business proposals, policies, procedures, etc. In the workplace, Word is used for a variety of purposes. Word is a word-processing application that allows you to create resources. While you certainly know what Microsoft Word is, I think it’s a good idea to start with what Word was designed to do and NOT do. This will help you decide if writing policies and procedures in Word is sufficient for your company (it might be) or if you need a different documenting system to support your employees. In this article, I’m going to explain another option you could use for your internal policies and procedures and compare it to using Word. Of course, your company might not need an advanced tool like a knowledge base to enable employees to accurately follow your policies and procedures. After all, you’ve been doing it since elementary school.īut, is that the best option for creating and managing your internal policies and procedures?Īs the Director of Transformational Services at ScreenSteps - a knowledge base software company that helps companies document and share their resources - I’ve helped companies with their knowledge management strategies aimed to improve employee performance and decrease support questions. At this point in your life, it’s almost a reflex to type out information in Word.
So, you go to the tool that you’re most familiar with: Word. You were asked to create a procedure or a job aid.
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